Nottingham's care alarm service gets credit from TSA

Nottingham’s care alarm service, Nottingham on Call (NOC) is again accredited for its quality of service by the TSA.

The TSA is the representative body for technology enabled care (TEC) services. It works on behalf of a range of organisations. It provides telecare and telehealth services. Its job is to set out a nationally recognised quality standards framework and assess companies against this framework. All organisations like Nottingham on Call are expected to work to this framework. They are required to make sure their service meets or exceeds the standards set out in this framework.

Each year NOC has an independent external audit of its operations to keep on top of standards. Nottingham’s care alarm service has again been successful. It is being awarded its accreditation. This year, the TSA said in its report: ‘this is a great achievement. It’s a reflection of the great work that your team are doing, to deliver a high quality service’.

The report confirms that ‘the Nottingham on Call service demonstrates that it provides a safe service to its users. Its performance is well managed. There is a proactive approach to current and future service provision’.

Highlighted areas

The auditor has highlighted three areas of good practice. They state the team should be particularly proud and celebrate these. They include:

• regular checks on (including visits to) customers experiencing long ambulance waits
• process for checking customer information and checking it is up to date
• approach to welfare and care of staff.

They are praising Nottingham on Call’s development of new services, such as the ‘safer walking pathway’. This is referring to the approach to partnership working and the quality of call handling.

Antony Dixon of Nottingham on Call, said: “We are justifiably proud of this achievement. We are committed to continuously improving both the quality and range of services that we offer to our customers. Our team works incredibly hard and this result is a real testament to their dedication and commitment.”