About us

At Nottingham on Call we exist to help our customers live independent lives, with the reassurance that we’ll always be there to help if someone has a fall, feels unwell or hurts themselves and needs assistance.

We know that as you get older or circumstances in your life change, it can become harder to live independently, but we also know how important it is that you’re able to stay in your own home.

You may find as a family member that you’re concerned about your Mum or Dad, Granny or Grandpa, other relative or family friend. You can’t always be there, but thanks to our 24 hour, seven days a week monitoring service, we can make sure someone is there if your loved one needs them.

man with hands crossed
Older couple able to come home thanks to Winter Pressures funding

We have a range of products and services available to help you or your loved one, to live an independent life at home.

We’re based in the heart of Nottingham and our local response service is available day or night, if someone else isn’t able to come out to you. Because everyone who works for Nottingham on Call is local, our team is very knowledgeable of the local area, services and roads, and we can get out to you as quickly as possible if you need us.

We’re always looking for new innovations to enhance our service offer to you, from the technology available to send alerts to Nottingham on Call, to the type of service we offer over the phone or in person.

We aim to keep our prices as low as possible, to make sure the service is affordable to all. For more information on prices and the products and services available to you click here.

Our service is not just available to individuals across Nottingham and its neighbouring districts – such as Rushcliffe, Ashfield and even East Derbyshire, we also work with other housing organisations to support their services for older people. More on this service can be found on the For organisations page.

Take a look

Take a look at a couple of our videos, which highlight how important our service is to the people we work with. In our first film, we meet Jenny and her son, who both talk about what Nottingham on Call means to them, and why they chose to use our service. Our second film looks at our local response service, travelling around Nottingham with Ryan, as he talks through just what a difference the local response service can make to an individual.

Our promise

We promise to do all we can to support you or your loved ones to live independently at home with the help of our wide range of products and services – tailored to your individual needs.

This is underpinned by the values we are committed to practicing every day, that express how we feel about Nottingham on Call. These are:

  • We care

Everybody who works for Nottingham on Call cares about you as an individual. Your welfare is our top priority and we’ll do everything we can to make sure you receive the right service to support you in your day-to-day lives, 24 hours a day, seven days a week.

  • We offer choice

One size doesn’t fit all. We’ll get to know your needs on an individual basis and offer advice on which options could support you best. With both a range of packages and bespoke options available, we will find a solution, which takes the weight from your shoulders and leaves you focusing on the things that really matter.

  • We’re affordable

Our professional staff will only ever recommend services which are right for you, at the right price. We pride ourselves on the fact that our customer service is second to none, and believe we offer the best value for money service on the market.

  • We believe in quality

From your first contact with us, to installation of your equipment, to our ongoing customer care and support, quality is our prime concern – meaning  that we always aim to provide you with the best possible service.

  • We’re accessible

We’re on-call 24 hours a day, seven days a week, 365 days a year. Our caring, knowledgeable and trained staff are based in Nottingham city centre, meaning that we have all the necessary local knowledge to respond as quickly and efficiently as possible.

Work with us 

We pride ourselves at Nottingham on Call on being a great place to work. We love to work with people who care about the people we work with and are passionate about supporting our customers. You can find out more about the current opportunities available to you and the many benefits of working for us here:

Nottingham On Call Staff member
NOC staff

Where did we start?

Nottingham on Call was set up and is owned by Nottingham City Homes, an arms-length management organisation, which manages around 27,000 council and leasehold homes across the city of Nottingham. For more information on Nottingham City Homes, please visit the website: www.nottinghamcityhomes.org.uk