Great progress on the digital switchover
Published: Friday, 28 November 2025
In January 2027 the analogue phone network is being switched off. This means all our care alarms need to be switched to digital channels by this date.
We've made great progress getting our customers switched over in advance of the deadline.
BT changes
In October 2025 we told you about changes that British Telecom (BT) were making to the UK's telephone network that meant they would be withdrawing analogue telephony for businesses ahead of the January 2027 date - which would impact us and our remaining 1,100 customers with an analogue alarm.
We only had until the end of November to switch customers with analogue alarms to digital - so announced a temporary pause in taking on new service requests so we could focus on an urgent programme to replace remaining analogue care alarms with new digital devices. You can read more about that by clicking here.
A real team effort
After the BT announcement our team worked hard to meet the end of November deadline - writing to all our customers in need of switching and calling them to arrange appointments to install their new digital alarm. We managed to contact almost 900 customers in that short period - and many of these customers have now had their care alarms switched to digital. A brilliant effort from the whole Nottingham on Call team - and thank you to all our customers who have been able to accommodate our appointments.
Extension to the deadline
The good news was that we managed to agree an extension with BT to keep our analogue telephony system until the end of March 2026 - which meant that customers who had yet to be swapped to digital had the peace of mind that their existing care alarm would continue to work until that time and that gave us more time to get everybody transferred to a digital system who needed to be.
Getting in touch
We got in touch with anybody who hadn't switched over to a digital alarm to make sure they were swapped ahead of the March deadline.