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Care alarm monitoring service

At Nottingham on Call, we provide a high quality, professional and responsive alarm monitoring service to the residents of Nottingham city, and under contract to 16 other local and regional housing providers.

We can provide advice on the most effective way to connect your residents to Nottingham on Call, and on the process of transferring your connections from an existing provider.

We can make sure your customers have access to our care alarm monitoring service, operating 24 hours a day, seven days a week, 365 days a year.

We can offer your customers, who may be older or more vulnerable a significant reassurance – not to mention the peace of mind for their friends and family.

Our highly skilled call handlers will respond quickly to any community alarm or pull cord activation.

We were set up by one of the biggest social housing providers outside of London, Nottingham City Homes (NCH). NCH provides more than 2,000 sheltered housing tenancies across the city of Nottingham, and our key objectives are based on the needs and requirements of those people closest to hand, who have needed our support for many years now.

Our work locally to Nottingham has over the years given us a true insight into how vital it is to an older or more vulnerable person, that they can access immediate and professional help in an emergency. Being a part of an integrated housing support and management service, means customers have less to worry about as they continue to live independently.

Being able to provide this extra level of care and service to your customers, will help to reassure and instil greater confidence in the people who rely on you most.

Our local response service

For residents of the Greater Nottingham area, Nottingham on Call is able to provide a mobile local response service.

If someone contacts us with a non-medical emergency, and their next of kin is unable to attend, we will send one of our trained operatives to assess and deal with the situation.

We have a small fleet of vehicles which enables us to deliver this service to customers within a half an hour radius of the Nottingham on Call contact centre in central Nottingham.

This service can reduce the risk of unnecessary escalation to the emergency services, particularly where there has been ‘no response’ as a result of alarm activation or an unusual pattern of behaviour observed through specialised equipment set up in a customer’s home.

In addition to this, we can also provide a ‘falls lifting’ service for uninjured fallers – this service considerably reduces the distress and potential risk of further complications associated with prolonged ambulance waits, which can be experienced by uninjured fallers.

You can find out a bit more on this service, by watching our video here:

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Dial outs and daily welfare calls

An additional service we offer at Nottingham on Call can be extremely helpful for those who are particularly vulnerable.

Our experienced and highly trained team can do daily ‘dial-outs’ and welfare calls to individual residents, if required.

This can be carried out on occasions when the warden/scheme manager is not available due to annual leave, sickness or training, or it can be arranged for a far more regular and ongoing basis.

Any issues arising as a result of these calls will be escalated in accordance with pre-agreed pathways.

Out of hours services

Our trained call handlers can provide out of hours services for your organisation.

Nottingham on Call provides the call-handling for the emergency repairs out-of-hours service on behalf of Nottingham City Homes and, as a result, are well versed with taking and dealing with complex enquiries from customers.

We also provide the emergency homelessness call response service for Nottingham City Council. Whatever your requirement, it may be cost effective for your business to divert your out-of-hours calls to the Nottingham on Call team.

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Nottingham On Call Staff member

Disaster recovery

Telecare Services Association guidance requires all alarm monitoring services to have a separate disaster recovery site.

For a retained fee we are able to provide this for your organisation, if you run/rely on a call handling service.

In the case of an emergency or planned system downtime, calls can be diverted to Nottingham on Call where our experienced call handlers will deal with enquiries according to pre-agreed protocols.

Additional charges will be levied dependent on the volume of calls that are diverted.