We always love hearing from our customers especially when it is to praise one of our wonderful team for their incredible work. We recently received feedback from the daughter of one of our customers who recently had a fall at home.
This week (9th-15th May) is Mental Health Awareness Week and this year the focus is on loneliness. Everyone at some point in their life has probably experienced the feeling of loneliness. However, when it becomes long term loneliness, this can have a huge effect on a person’s mental health.
The GO! personal alarm has been one of the most innovative pieces of equipment we offer to date. After 18 months of offering this device, the feedback has been nothing but good from our GO! customers.
Nottingham on Call is pleased to announce that as of 1 April, it will be taking on around 700 private alarm customers who live in the Gedling area of Nottingham.
Nottingham On Call is pleased to announce that it is investing in Mental Health training for its employees to assist them in supporting all of its customers when they need them the most.
Many people who have been diagnosed with a terminal illness will want the peace of mind and security of a service from Nottingham on Call. This can also reduce anxiety levels of loved ones at a very challenging time.
In November 2021, Nottingham On Call recorded its best performance to date in terms of installing care alarms for new customers. One hundred new customers were provided with a care alarm linked to the 24/7 Nottingham on Call monitoring and response service.
The UK’s telephone network is going digital and it's possibly the biggest social project in the UK for many years. The old network will be completely switched off by the end of 2025 and so we want to help you understand what will be happening and answer any questions you may have.
Nottingham on Call (NOC) has successfully passed its annual inspection audit carried out by the Telecare Service Association (TSA) who provide quality monitoring amongst care alarm services.
The digital switchover from analogue to digital for telephones is moving at pace. By 2025 all analogue telephone landlines will have been switched off and the only way to make non-mobile telephone calls will be via an internet router.
Our Annual Report for 2020-2021 is now available! We are very proud to say that we have continued to provide a quality service to our customers during what has been such a difficult year for everyone. We’ve picked out a few stats for you to summarise this year's report.
Nottingham on Call's mobile care alarm - the GO - is not only helping to support people across Nottinghamshire, it is also getting national recognition! Find out more here on who is talking about our mobile care alarms and the service we provide.
NOC customer, Ken Jones, has got his independence back after a fall and a stay in hospital. Thanks to the reassurance he gets from wearing his GO mobile care alarm, he can still get out to the shops and spend time in his garden on his own.
Our final story for Carers Week 2021 comes from Denise Palmer, an Independent Living Coordinator from Nottingham. She has told us all about life caring for her Dad, David. Our thanks goes to Denise and all our contributors for sharing their stories this week.
Allison Dobbs is PA to the Director of Property at Nottingham City Homes. She is also a carer to her husband, Jim. As part of Carers Week 2021, Allison has kindly shared her story.
Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK.
We are now the official sponsors of the Notts Nostalgia programme on Notts TV with Paul Robey! We want to be able to share the service we offer with a wider audience, so we have teamed up with Notts TV to help raise awareness of the support available to people across the county.
For so many of us, gradually moving out of lockdown brings with it excitement for getting back to doing more normal (even if socially distanced) activities. Getting to see friends and family in real life, get back to activities you have had to stop or going for a bite to eat at a cafe or pub are all things we have missed.
NOC was delighted to take part in the Telecare Services Association (TSA) conference a few weeks ago. Like many other events this was held virtually, but it didn’t stop it being a useful and interesting event to attend. There were many examples of good practice and new supplier solutions on show.
Since April 2020 we have provided stocks of care alarms to the social care staff at both Nottingham City Hospital and the Queen’s Medical Centre. They have so far been able discharge 130 patients with an alarm.
We know that our new GO! personal alarm device is the best thing we have ever launched for personal care. But we are going to say that right? So why not have a read about what some of our customers have to say.
We are very excited here at Nottingham On Call to welcome our newest product to our range. Our Eva home care alarm is here and we can't wait for you to get one installed and feel safe while living independently at home.
Are you living with a disability or a condition that impacts on your independence and affects your day-to-day life? If this is you, or one of your loved ones, then please read o! We can help out, thanks to our new and exciting piece of technology.
Nottingham is rolling out the Covid-19 vaccine. Have you had yours yet? The last year has been hard to describe, but we are pretty certain that we are right when we say that the whole nation can't wait to be able to get back to a little bit of normal! Although we know that we can't do this just yet, and it's still vital to remain in lockdown for the moment, we can't help but see the glimmer of positive things to come.
Are you starting to lose confidence when you go out on your own? Or are you concerned about a family member or friend? Don't worry, that's not unusual. And it's not always just about getting older. Some people worry about being on their own due to mobility issues or anxiety - there's so many reasons. And we can help!
We're very proud of the whole team at Nottingham on Call, who make sure there is always help to hand for our customers 24 hours a day, seven days a week, every day of the year. But what are their days like? One of our call operators, Jeff Noon, kindly documented a typical shift at Nottingham on Call, to show just what a fantastic and important service the team is providing to thousands of people across Nottinghamshire and beyond.
The family of one of our wonderful customers wrote a letter of thanks to us after the sad passing of their Father. When Mr Archer passed away recently after living with Alzheimer's for the past few years, his son Stephen wanted to write to Nottingham On Call to thank them directly.
GO! is one of the first pendant alarms of its kind in the UK. Where most alarms are based in the home, this allows its user to go wherever they want, with peace of mind.
We are slowly finding our way out of lockdown and doesn't it feel good? After 6 months of lockdown life, small, local businesses have really taken a hit. How many of your local shops and services have you seen struggling or even worse close due to the Coronavirus pandemic.
A day in the life of a telecare call operator is never really the same. Our team at Nottingham on Call works incredibly hard to support all our customers. And all calls are different.
Despite the UK lockdown in May and June, Nottingham on Call’s fantastic contact centre team has handled over 61,000 alarm activations! And they’ve answered nearly every call within 60 seconds!
Home support packages can be daunting to think about. Especially if you are living alone. In this blog we want to discuss some different reasons why you might choose one of our packages.
Gadgets from the past. Do you remember any of these gadgets? We are venturing back in time to look at gadgets from the past and what has replaced them. But how many of these can you remember?
Arthritis can be life changing. It can be painful and debilitating. However, there are things you can do to help make living with arthritis far more comfortable and manageable.
Protect your skin from the sun this summer and July is UV Safety Month. So let’s talk about sun safety as we approach this month and begin to enjoy out Great British summer.
Eating healthily can not only be a challenge but often can be confusing. There are many myths around different foods and eating habits. We want to help clear up some of these myths so you can eat well and feel great.
Self install care alarms are something we have been working towards for a while. Well great news, they are now here! Let us tell you all about this new way of getting our support in your home.
Margaret Payne is another superhero we need to be thankful for during this pandemic! Have a read to find out why she is such a star and how she is raising money to help the cause
Tackling loneliness and social isolation is a key priority in older persons’ housing. Loneliness and isolation is known to contribute to a more rapid deterioration in both the mental and physical health of an older person.
A COVID-19 good news story gives us hope as a nation, as we get so used to seeing all of the bad news. Let’s celebrate these promising stories and focus on them during this time.
Food banks in the UK are being hit hard by the Coronavirus. Here at Nottingham On Call we have looked in to exactly what is going on.
Ageing worries are something many of us think about. However, do you ever consider you might be wearing the wrong sized shoes for your feet? It could be a cause of many foot related problems.
The Digital Switchover already happened with TV aerials in 2012 I hear you cry! That is true, but now it’s the phone lines and the analogue switch off, which will take place in 2025?
Home care is something many elderly and vulnerable people require. It is a vital resource for millions of senior citizens across the UK. Nottingham On Call is proud to care for Nottingham residents.
Living independently for as long as possible and confidently is something we all hope to be able to do because no-one wants to go in to care. Sadly, more elderly people are moving into care homes or with family as they are not able anymore.
We receive thousands of calls every year from people who have had a fall. If someone is injured, we will contact an ambulance and get assistance to our customer as soon as possible. But this is not always the case.
Christmas is seen as a time to bring friends and family together. However, for some people, particularly the elderly, Christmas is often the hardest time of year.
Getting older doesn’t have to be a difficult time! We joined our colleagues at Nottingham City Council and other city organisations on Tuesday 1st October to mark International Older People’s Day.
Fun day announced with Nottingham City Homes. On Saturday 14th September we are joining the team at Nottingham City Homes to celebrate 100 years of council housing.
We’re getting ready to launch our brand new mobile phone and app service, which will offer our customers a direct way to alert us if they have a fall, or come into trouble, and they are out and about.
The Nottingham on Call team were out in force at Nottingham’s Victoria Centre Market in April, alongside the team at Nottingham City Homes (NCH), offering advice and guidance.