Latest News

January 2023

Tackling Loneliness

Loneliness at any age can feel uncomfortable, difficult to talk about and hard to acknowledge but as we get older it can become even harder and more common.

Staying Warm During Winter

It is very important to keep your self warm during winter but with rising energy prices you may be worrying about how you are going to afford to. There are some basic things you can do to boost your home’s energy efficiency. We want to give you some tips that might be able to help you save money on your bills this winter and also make sure you are getting the support you are entitled to.

December 2022

Our service over Christmas and New Year

On behalf of everyone at Nottingham on Call, we wish you a merry Christmas and a happy New Year. Details about our services over the festive period, can be found here.

Cost of Devices

As we all know, energy prices are on the rise across the whole of the UK. These price increases are impacting everyone, especially at this time of year when we are using more heating and electricity during the Winter months.

TSA Audit

We've once again had our audit from Telecare Services Association (TSA) in September and this year was our 3-year Audit that sees us assessed against all 10 standards as well as installation, Monitoring and Response.

Betty's story

Read through Betty's story how we're keeping people safe, supporting families and avoiding hospital admissions

Falls Support at NOC

It is a sad fact of life that some people will have a fall and as a result require medical treatment or even end up in hospital. Factors such as age, frailty, disability can increase the chances of having a fall.

November 2022

Diabetes Awareness Day

Monday 14 November is Diabetes Awareness Day

October 2022

Black History Month

October is Black History Month and at Nottingham On Call we want to highlight the importance of this topic not just during October, but all year round. This year’s theme is ‘Time for Change:Action Not Words.’

September 2022

International Older People's Day 2022

Saturday 1 October is International Older People's Day and we're taking time at Nottingham on Call to celebrate all of the wonderful older people in Nottingham and across the world.

Introducing The Seven...

Our Seven uses advanced technology in an easy to use system that provides assistance and reassurance to live independently in your own home.

Alzheimer's Day 2022

The 21st September each year is Alzheimer’s Day; a day where people all across the world raise awareness of Alzheimer’s Disease. It is so important to raise awareness to help with global research into this disease. There are more than 50 million people across the world living with dementia which is why the development and research is so vital.

July 2022

Are you eating healthily as you grow older?

As we age our needs from food change. It’s important you try to eat well as you move in to later life to stay feeling at your best. As we get older we also often lose our appetite and this can lead to not eating enough and not getting enough nutritional foods. So what does healthy eating look like in your golden years?

Digital switchover

Did you know that by 2025 all traditional analogue telephone lines will be switched off and will have moved over to digital networks? There are a couple of reasons for why this is happening. Firstly, the skilled people with the knowledge to maintain analogue are now in short supply and on top of that, the components needed to operate analogue are no longer available and so it is time to move on.

Flu Jab

So it is the summer still and we are enjoying the sunshine and nicer weather this time of year brings. But it isn’t too soon to start thinking about this year’s flu vaccination. You see, we tend to think about the flu vaccine as being a winter virus. However, it can start to really take hold as early as October.

Customer Care is our Priority

At Nottingham On Call, our customer’s safety and care is our number one priority. Our call centre and rapid response team are on call 24 hours a day, 365 days a year.

Stay cool this summer!

Top tips to stay cool during the summer

Moving in to your golden years

Embracing growing older!

Newly diagnosed with Parkinson's?

Being diagnosed with Parkinson's can be an emotional experience. We've put together a practical to-do list that we hope will help.

June 2022

Living with dementia

At Nottingham on Call we can offer support packages for individuals living with dementia. Whether they are living alone or with a partner, we have equipment and services that could help everyone involved.

May 2022

New Business

Nottingham on Call (NOC) is delighted to have been awarded new contracts with a number of organisations for both out of hours repairs and care alarm call monitoring.

Thank you

We always love hearing from our customers especially when it is to praise one of our wonderful team for their incredible work. We recently received feedback from the daughter of one of our customers who recently had a fall at home.

Mental Health Awareness Week

This week (9th-15th May) is Mental Health Awareness Week and this year the focus is on loneliness. Everyone at some point in their life has probably experienced the feeling of loneliness. However, when it becomes long term loneliness, this can have a huge effect on a person’s mental health.

April 2022

Reassurance on the GO!

The GO! personal alarm has been one of the most innovative pieces of equipment we offer to date. After 18 months of offering this device, the feedback has been nothing but good from our GO! customers.

Nottingham on Call Easter opening information

Happy Easter to all our Nottingham on Call customers. We'll be there for you 24 hours a day, every day as usual.

Have you seen our Nottingham on Call GO! advert?

Have you seen our advert promoting the fantastic Nottingham on Call GO! care alarm?

Nottingham on Call welcomes 700 customers from Gedling

Nottingham on Call is pleased to announce that as of 1 April, it will be taking on around 700 private alarm customers who live in the Gedling area of Nottingham.

March 2022

Nottingham on Call going digital

From 1 April Nottingham on Call is moving to provide a digital care alarm service.

Nottingham on Call celebrates another great year

Nottingham on Call celebrates another great year of service to the people of Nottingham.

Nottingham on Call invests in employee mental health training

Nottingham On Call is pleased to announce that it is investing in Mental Health training for its employees to assist them in supporting all of its customers when they need them the most.

February 2022

Funding for end of life care

Many people who have been diagnosed with a terminal illness will want the peace of mind and security of a service from Nottingham on Call. This can also reduce anxiety levels of loved ones at a very challenging time.

December 2021

NOC performance 2021

In November 2021, Nottingham On Call recorded its best performance to date in terms of installing care alarms for new customers. One hundred new customers were provided with a care alarm linked to the 24/7 Nottingham on Call monitoring and response service.

NOC respond to digital switchover

The UK’s telephone network is going digital and it's possibly the biggest social project in the UK for many years. The old network will be completely switched off by the end of 2025 and so we want to help you understand what will be happening and answer any questions you may have.

November 2021

Nottingham On Call Delivers Quality Service

Nottingham on Call (NOC) has successfully passed its annual inspection audit carried out by the Telecare Service Association (TSA) who provide quality monitoring amongst care alarm services.

October 2021

Meet the team

When customers or professionals get in touch with Nottingham on Call they will most likely speak to Angie and Becky our Service Advisors.

Assistive Technology-Digital Switchover

The digital switchover from analogue to digital for telephones is moving at pace.  By 2025 all analogue telephone landlines will have been switched off and the only way to make non-mobile telephone calls will be via an internet router.

August 2021

Looking back on a year with Nottingham on Call

Our Annual Report for 2020-2021 is now available! We are very proud to say that we have continued to provide a quality service to our customers during what has been such a difficult year for everyone. We’ve picked out a few stats for you to summarise this year's report.

July 2021

Celebrating Our Team

Here at Nottingham On Call we are extremely proud of our dedicated team of staff. They always go over and above to support our customers and this doesn't go un-noticed.

NOC praised nationally for best practice!

Nottingham on Call's mobile care alarm - the GO - is not only helping to support people across Nottinghamshire, it is also getting national recognition! Find out more here on who is talking about our mobile care alarms and the service we provide.

Ken gets the GO ahead to GO home!

NOC customer, Ken Jones, has got his independence back after a fall and a stay in hospital. Thanks to the reassurance he gets from wearing his GO mobile care alarm, he can still get out to the shops and spend time in his garden on his own.

June 2021

Me and my Dad - Denise's story

Our final story for Carers Week 2021 comes from Denise Palmer, an Independent Living Coordinator from Nottingham. She has told us all about life caring for her Dad, David. Our thanks goes to Denise and all our contributors for sharing their stories this week.

Allison and Jim's story - Carers Week 2021

Allison Dobbs is PA to the Director of Property at Nottingham City Homes. She is also a carer to her husband, Jim. As part of Carers Week 2021, Allison has kindly shared her story.

Carers week

Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK.

May 2021

Have you seen us on Notts TV?

We are now the official sponsors of the Notts Nostalgia programme on Notts TV with Paul Robey! We want to be able to share the service we offer with a wider audience, so we have teamed up with Notts TV to help raise awareness of the support available to people across the county.

April 2021

Coming out of lockdown

For so many of us, gradually moving out of lockdown brings with it excitement for getting back to doing more normal (even if socially distanced) activities. Getting to see friends and family in real life, get back to activities you have had to stop or going for a bite to eat at a cafe or pub are all things we have missed.

NOC takes part in TSA virtual conference

NOC was delighted to take part in the Telecare Services Association (TSA) conference a few weeks ago. Like many other events this was held virtually, but it didn’t stop it being a useful and interesting event to attend. There were many examples of good practice and new supplier solutions on show.

March 2021

NOC meets with Alex Norris MP

Our team had the chance last week to meet virtually with Alex Norris MP last week to talk about our latest innovations and the progress we are making as a service.

Newark Housing Association joins forces with NOC

Newark Housing Association has joined forces with Nottingham on Call, as it prepares for the digital switchover in 2025.

February 2021

NOC helps Nottingham's hospitals to get 130 people home safely

Since April 2020 we have provided stocks of care alarms to the social care staff at both Nottingham City Hospital and the Queen’s Medical Centre. They have so far been able discharge 130 patients with an alarm.

The GO! - a "life changing" difference for Mary and her family

We know that our new GO! personal alarm device is the best thing we have ever launched for personal care. But we are going to say that right? So why not have a read about what some of our customers have to say.

January 2021

Nottingham On Call's new Eva is here!

We are very excited here at Nottingham On Call to welcome our newest product to our range. Our Eva home care alarm is here and we can't wait for you to get one installed and feel safe while living independently at home.

Living with a disability doesn't have to affect your independence

Are you living with a disability or a condition that impacts on your independence and affects your day-to-day life? If this is you, or one of your loved ones, then please read o! We can help out, thanks to our new and exciting piece of technology.

Nottingham rolls out the Covid-19 vaccine

Nottingham is rolling out the Covid-19 vaccine. Have you had yours yet? The last year has been hard to describe, but we are pretty certain that we are right when we say that the whole nation can't wait to be able to get back to a little bit of normal! Although we know that we can't do this just yet, and it's still vital to remain in lockdown for the moment, we can't help but see the glimmer of positive things to come.

December 2020

Getting out and about with the GO!

Are you starting to lose confidence when you go out on your own? Or are you concerned about a family member or friend? Don't worry, that's not unusual. And it's not always just about getting older. Some people worry about being on their own due to mobility issues or anxiety - there's so many reasons. And we can help!

November 2020

A day in the life of a telecare operator

We're very proud of the whole team at Nottingham on Call, who make sure there is always help to hand for our customers 24 hours a day, seven days a week, every day of the year. But what are their days like? One of our call operators, Jeff Noon, kindly documented a typical shift at Nottingham on Call, to show just what a fantastic and important service the team is providing to thousands of people across Nottinghamshire and beyond.

October 2020

NOC continues to improve knowledge on Telecare!

Over a dozen Nottingham on Call staff members have taken part in an online training course to expand their knowledge of Technology Enabled Care.

Feedback from our customers

The family of one of our wonderful customers wrote a letter of thanks to us after the sad passing of their Father. When Mr Archer passed away recently after living with Alzheimer's for the past few years, his son Stephen wanted to write to Nottingham On Call to thank them directly.

NOC praised by independent auditors

Nottingham on Call has been praised by the TSA for its approach to handling the global pandemic and its forward planning for the 2025 digital switchover.

The Go! is here..and we think you're going to love it!

GO! is one of the first pendant alarms of its kind in the UK. Where most alarms are based in the home, this allows its user to go wherever they want, with peace of mind.

September 2020

Support Local After Lockdown

We are slowly finding our way out of lockdown and doesn't it feel good? After 6 months of lockdown life, small, local businesses have really taken a hit. How many of your local shops and services have you seen struggling or even worse close due to the Coronavirus pandemic.

August 2020

Change for social care is coming

Change for social care is coming and we couldn't be happier about it.

Coming out of shielding

Coming out of shielding this weekend will be on many people's minds? Do you have concerns and anxieties about it?

July 2020

A day in the life of a telecare call operator

A day in the life of a telecare call operator is never really the same. Our team at Nottingham on Call works incredibly hard to support all our customers. And all calls are different.

Calls top more than 61,000 in May and June

Despite the UK lockdown in May and June, Nottingham on Call’s fantastic contact centre team has handled over 61,000 alarm activations! And they’ve answered nearly every call within 60 seconds!

June 2020

Home support packages - are you considering one?

Home support packages can be daunting to think about. Especially if you are living alone. In this blog we want to discuss some different reasons why you might choose one of our packages.

Gadgets from the past - can you remember them?

Gadgets from the past. Do you remember any of these gadgets? We are venturing back in time to look at gadgets from the past and what has replaced them. But how many of these can you remember?

Arthritis - what is it and how to manage it

Arthritis can be life changing. It can be painful and debilitating. However, there are things you can do to help make living with arthritis far more comfortable and manageable.

Protect your skin from the sun this summer time

Protect your skin from the sun this summer and July is UV Safety Month. So let’s talk about sun safety as we approach this month and begin to enjoy out Great British summer.

May 2020

Eating healthily is important, but how do we do it?

Eating healthily can not only be a challenge but often can be confusing. There are many myths around different foods and eating habits. We want to help clear up some of these myths so you can eat well and feel great.

Business is back to a new normal

Business is back to a ‘new’ normal and we want to talk you through a few things we have put in place to keep you all safe

Support after hospital discharge

Support after hospital discharge is something many of you and your families may be concerned about. Let us help ease some of your anxiety

Self install care alarms are here!

Self install care alarms are something we have been working towards for a while. Well great news, they are now here! Let us tell you all about this new way of getting our support in your home.

April 2020

Margaret Payne follows in Captain Tom’s shoes

Margaret Payne is another superhero we need to be thankful for during this pandemic! Have a read to find out why she is such a star and how she is raising money to help the cause

Tackling loneliness & isolation in older persons social housing

Tackling loneliness and social isolation is a key priority in older persons’ housing. Loneliness and isolation is known to contribute to a more rapid deterioration in both the mental and physical health of an older person.

Captain Tom Moore raises millions!

Captain Tom Moore, a 99-yea- old man has done something incredible for the NHS. The veteran has raised millions of pounds for our wonderful NHS.

COVID-19 – a good news story at last!

A COVID-19 good news story gives us hope as a nation, as we get so used to seeing all of the bad news. Let’s celebrate these promising stories and focus on them during this time.

Keep in touch with loved ones-but how?

Keeping in touch at this time is so important. Let’s take a look at how we can do this.

March 2020

Food banks struggle during Coronavirus pandemic

Food banks in the UK are being hit hard by the Coronavirus. Here at Nottingham On Call we have looked in to exactly what is going on.

Board games can help is 'stay sharp' in older age

Board games and other similar activities could help keep our memory sharp in old age.

Self isolation? How to stay busy when at home

Self isolation might seem a daunting prospect but here are some ideas of how to use your time when you or your family need to stay at home.

Ageing worries you may not have thought about

Ageing worries are something many of us think about. However, do you ever consider you might be wearing the wrong sized shoes for your feet? It could be a cause of many foot related problems.

Dementia trackers are the latest technology

Dementia trackers have been around for a while. However, the latest product in this area is quite remarkable.

Digital Switchover - we're getting ready!

The Digital Switchover already happened with TV aerials in 2012 I hear you cry! That is true, but now it’s the phone lines and the analogue switch off, which will take place in 2025?

Coronavirus- what we can do to avoid catching it

Coronavirus is dominating headlines all over the media at the moment. But what can we do to prevent ourselves from catching it?

February 2020

Cowboy builders preying on the elderly is a common problem

Cowboy builders are preying on the elderly on their own doorsteps and it is becoming more and more common.

'It's my lifeline' - Fred Brimble

Top Valley resident, Fred Brimble, has been relying on the Nottingham on Call and its service for years. He says “it’s my lifeline.”

Home care at its best in Nottingham

Home care is something many elderly and vulnerable people require. It is a vital resource for millions of senior citizens across the UK. Nottingham On Call is proud to care for Nottingham residents.

Prevent falling outside the home

How can I prevent falling outside the home? This is a question asked by many elderly people. Here at Nottingham On Call we want to help you overcome this problem.

Helping Grandparents live at home for longer

Helping grandparents live at home for longer is one of the main aims here at Nottingham On Call.

January 2020

Living independently could now become easier

Living independently for as long as possible and confidently is something we all hope to be able to do because no-one wants to go in to care. Sadly, more elderly people are moving into care homes or with family as they are not able anymore.

Electric vehicles take to the road!

Electric vehicles have been launched by Nottingham on Call (NOC) today and we are very excited!

Helping customers who have had a fall and saving the NHS thousands

We receive thousands of calls every year from people who have had a fall. If someone is injured, we will contact an ambulance and get assistance to our customer as soon as possible. But this is not always the case.

Care alarms pressed 405,000 times in Notts in 2019

We’ve been looking back on how our care alarms have been used over the past year.

December 2019

Loneliness at Christmas - can we help?

Christmas is seen as a time to bring friends and family together. However, for some people, particularly the elderly, Christmas is often the hardest time of year.

November 2019

Nottingham's care alarm service gets credit from TSA

Nottingham’s care alarm service, Nottingham on Call (NOC) is again accredited for its quality of service by the TSA.

October 2019

Halloween - stay safe and think of others

Halloween is here again! It’s getting colder, it’s darker earlier, and it’s the time of year when people like to dress up and get a bit spooky!

Getting older is something to celebrate

Getting older doesn’t have to be a difficult time! We joined our colleagues at Nottingham City Council and other city organisations on Tuesday 1st October to mark International Older People’s Day.

September 2019

Medical conditions in older people

There are stats that say four million older people in the UK are affected by long-term medical conditions.

Mobile care is now available!

Did you know mobile care is now available to new and existing Nottingham on Call customers?

Fun Day in Bulwell gives chance to chat to NOC

Fun day announced with Nottingham City Homes. On Saturday 14th September we are joining the team at Nottingham City Homes to celebrate 100 years of council housing.

August 2019

Extra care scheme in Nottingham

This month they opened the doors on their brand-new extra care scheme in Sherwood. Nottingham City Council and Nottingham City Homes are leading the charge.

'Winter Pressures' funding is changing lives

The project enabled us to offer our support to people who weren’t funded by social care packages.

Adult social care discussed in detail

Nottingham’s DASS group (Directors of Adult Social Services) hosted its AGM this summer. The event brings together the local team from adult social care.

July 2019

Falls Lifting pilot tackling ambulance waits

Falls lifting pilot launches this month to help you continue to live independently in your home.

Older people feeling lonely is a concern

Older people feeling lonely is a big concern. Our partner, Nottingham City Homes, works alongside us to help tackle this growing problem.

May 2019

Brand new mobile phone and app set to launch

We’re getting ready to launch our brand new mobile phone and app service, which will offer our customers a direct way to alert us if they have a fall, or come into trouble, and they are out and about.

Living with Dementia - helped by music

Living with dementia can be a heartbreaking experience for both an individual themselves and their family and friends.

Activity monitoring - is this the future of care alarms

Nottingham on Call is currently piloting a system, which is set to be the future of care alarms.

Getting our message out at the market!

The Nottingham on Call team were out in force at Nottingham’s Victoria Centre Market in April, alongside the team at Nottingham City Homes (NCH), offering advice and guidance.

Ageing Well Day comes to Nottingham

On Tuesday 11th June, Nottingham will host its Ageing Well Day, to help advise people on the services available to them as they get older.

April 2019

Nottingham On Call - helping support people being discharged from hospital

We know how hard it can be for anyone who has been in hospital for a long period.