– We have a number of social distancing measures in place for our contact centre team, who need to be in the office to answer your calls 24 hours a day, seven days a week. We are doing everything we can to support them to deliver the best service we can to you
– For any new customers, we do now have a self installation process, using our new digital pendant alarms. We provide an alarm that is pre-programmed before it is sent out, so all you need to do is plug in the base unit, test it by pressing the pendant, and our call centre should be on the other end to confirm the line is working.
- Our team of engineers will deliver the unit to your door, leave it on the doorstep at a safe social distance, provide a guide on how to install, and answer any questions at the door that you may have. If you still need further assistance in the installation, they will carry out the installation for you, wearing appropriate PPE (personal protective equipment), keeping a safe distance at all times.
– We are here. We have not gone anywhere and will continue to provide the service you expect to receive from us. Our staff have been fantastic. They are key workers and are making sure that our customers are the first priority.
We will continue to find ways to keep our service going, as well as extending the service to new customers that have a need during these challenging times.