Scammers use analogue to digital switch over to target vulerable Nottingham Residents

In today's interconnected world, technology has become an integral part of our lives, bringing convenience and security to countless individuals. For those who rely on telecare monitoring devices, such as Nottingham On Call users, these devices offer a lifeline in times of need. However, with the ongoing analogue to digital switchover, there is growing concern that criminals are exploiting vulnerable residents, including our valued Nottingham On Call clients. 

The Local Government Association (LGA) has sounded the alarm, warning that scammers are targeting telecare device users, attempting to trick them into divulging personal information, including sensitive data like bank details.

The digital switchover is a nationwide transition aimed at replacing the old landline system with new, upgraded landline services that employ digital technology. This technological shift promises improved services and connectivity, but it has also created opportunities for unscrupulous individuals to prey on those who depend on telecare devices for their well-being. The LGA, representing councils across the UK, has raised concerns about the vulnerability of telecare device users during this transition period.

As the 2025 switchover date approaches, the risk of scams targeting telecare users looms larger. Criminals have resorted to various tactics, including phishing emails, fraudulent websites, and deceptive phone calls, all designed to manipulate vulnerable residents into revealing their personal information. These scammers often claim that bank details are required as part of the switchover process, threatening disconnection if the information isn't provided promptly.

Nottingham On Call, as a vital service that provides telecare monitoring to residents in Nottingham and its surrounding areas, shares these concerns and is committed to safeguarding its users during this digital switchover. We understand the importance of telecare devices and their role in enhancing the safety and well-being of our clients. Therefore, it is essential to address the potential risks associated with the switchover and take preventive measures to protect our community.

First and foremost, it's crucial to emphasise Nottingham On Call nor any reputable council or home care alarm provider will ever request personal or financial information over the phone. This is a message that all telecare users should be aware of to avoid falling victim to scammers.

Nottingham On Call supports the LGA's call for coordinated efforts by multiple bodies, including the Department for Science, Innovation, and Technology (DSIT), to ensure that the switchover occurs smoothly and that residents are adequately informed and prepared.

Cllr Heather Kidd, Chair of the LGA's Safer and Stronger Communities Board, aptly pointed out, "We are very concerned by a rise in criminals taking advantage of the digital switchover to trick vulnerable residents into giving out personal information such as their bank details. As the digital switchover date approaches, sadly we fear that further cases will arise." Her statement underscores the urgency of the situation and the need for collective vigilance.

Nottingham On Call stands in solidarity with its users and the wider community in the face of the digital switchover and the potential scams it may bring. 

We are committed to safeguarding the well-being of our clients and ensuring that they can continue to rely on our telecare monitoring services without fear of falling victim to fraudulent schemes. As the digital switchover progresses, it is imperative that we remain vigilant, raise awareness, and work together with local councils and relevant authorities to protect our most vulnerable residents. 

Dave Miles, Nottingham On Call’s Development Manager said “Nottingham on Call will never call you on the phone to ask for payments or attempt to take your bank details.  We will only seek to take your bank details in person when we visit to install your equipment". If you are worried about someone asking for your bank details please press your pendant to speak to us, or give us a call on 0115 746 9777".

If you or someone you know is the victim of a scam or fraudulent activity, please report it to Action Fraud at 0300 123 2040 or via their website. Additionally, don't hesitate to contact your local trading standards teams for support and assistance or call Nottingham On Call on 0115 746 9777 .

Together, we can combat these scams and ensure a safe and secure transition to the digital era for all Nottingham On Call customers.