We live for Customer Feedback

At Nottingham On Call, we are dedicated to providing exceptional service to ensure that you and your loved ones feel safe and secure and in your own home. Our emergency call centre is staffed with caring, professional, and highly trained individuals who are ready to assist you at a moment's notice. Don’t just take our word for it — listen to the wonderful feedback from our satisfied customers!

Hilda's Experience

Hilda couldn’t be more pleased with the service.  “I am extremely satisfied with the service. The staff are brilliant, helpful, caring, and professional.” Knowing that our team makes a positive impact in people's lives is what drives us every day.

Neil's Story

Neil's experience highlights the life-saving potential of our service. “I was very ill and over 2 calls, I was in the hospital for 6 days. I may well have died without it.” We’re grateful to have been there for Neil during his time of need.

Barbara's Peace of Mind

Barbara has had to call for assistance three times and is very appreciative of the prompt and helpful responses. “It has been quick and helpful,” she says. Ensuring our clients receive swift assistance is one of our top priorities.

Michael's Satisfaction

Michael keeps it simple : “Happy with service. No complaints.” It’s wonderful to know that our service meets the needs of our users consistently.

Christine's Quick Response

Christine had only had her alarm for two days when she needed it and found the service invaluable. “I wouldn’t have managed without it. Service was excellent.” Our goal is to provide immediate and reliable support, and Christine’s story is a testament to that.

Shirley's Assurance

Shirley wrote “The young man who took my call was great. He talked to me all the time, making me feel safe until help came. Everyone has been wonderful to me. It can be really scary when you live alone. Knowing people like you are near at hand makes life a lot easier, and I thank you very much.” Providing comfort and reassurance in times of distress is one of our core values.

Edna's Peace of Mind

Edna appreciates the peace of mind our service provides to her and her family. “I wouldn’t like to be without the service. It offers myself and my family peace of mind that if I need help, someone is there.” Knowing we can offer that security is incredibly rewarding.

Christine's Reliability

Although Christine hasn’t needed medical help, she values the reliability of our service. “Calls have been accidental. However, on one occasion my alarm went off very late in the evening for no reason. I rang the call centre for help, and a suitable team arrived at the house and the problem was solved.” Reliability and prompt response are values we pride ourselves on.

Sylvia's Reassurance

Sylvia finds our service very reassuring and is very pleased with it. Reassurance in times of need is something we strive to provide every day.

Brian's Consistent Support

Brian has accidentally activated his pendant a few times and has always received a brilliant response. “We have accidentally started the pendant off and have had a brilliant response on each occasion.” We’re always here to help, no matter the situation.

Jean's Gratitude

Jean hasn’t needed a call out yet but appreciates knowing we’re there if she does. “So far I have not needed a call out. Thank you.” It’s the peace of mind that matters.

Marilyn's Safety

Marilyn experienced the comforting presence of our staff during an emergency. “The service was really good. They stayed talking to Marilyn until the ambulance arrived.” Staying connected and ensuring our clients feel supported until help arrives is something we will always aim to achieve.

Marien's Appreciation

Marien appreciates the friendly and patient service. “Always very friendly and patient. Thank you.” We’re committed to maintaining a friendly and patient approach to all our customers. 

Patricia's Efficiency

Patricia was very pleased with the quick and efficient response. “The Officer who took my calls answered quickly and efficiently. Very pleased with service.” Efficiency and quick responses are key components of our service.

Derek's Positive Experience

Derek sums it up nicely: “Very good.” Knowing we meet our clients’ expectations is always welcome.

Jean's Simple Thanks

Jean offers a simple but heartfelt, “Thank you all.” It’s the little expressions of gratitude that remind us of why we do what we do.

At Nottingham On Call, we take great pride in the trust you place in us. Whether it’s a medical emergency, a fall, or just needing someone to talk to until help arrives, we’re here for you 24/7. Your safety, comfort, and peace of mind are our top priorities. Thank you for allowing us to be a part of your lives.