How did Nottingham On Call do in 2024
Published: Thursday, 27 February 2025
Nottingham On Call: In Numbers.
At Nottingham On Call, we're committed to providing round-the-clock reassurance and support to our customers. As the first choice for care alarms in Nottingham, we make sure our customers can live independently while having access to immediate assistance whenever they need it.
Our performance over the past year highlights our dedication to fast response times, efficient communication, and exceptional service quality.
Over the past 12 months, Nottingham On Call has handled an incredible volume of alarm activations and emergency responses, ensuring that help is available 24/7 to all of our amazing customers. In total, we received 311,000 alarm activations, which averages to approximately 850 activations per day, demonstrating the essential role our service plays in keeping people safe.
As a result of these activations, we made 95,000 outgoing calls, averaging 260 calls per day, to check on the well-being of our users. Our team coordinated 8,400 emergency responses, meaning every hour we worked with emergency services to ensure that our customers received urgent help when needed.
Over the past year, we answered 98.64% of alarm calls within 60 seconds, surpassing the TSA’s (TEC Services association) target of 97.5% and demonstrating our commitment to rapid response times.
Throughout the year, we only failed to respond to three activations within three minutes, an achievement that exceeds the industry target of 99%. (We achieved 99.999%) Additionally, we completed 1,700 alarm installations, ensuring more people had access to our trusted care alarm service, providing both them and their families with peace of mind.
These figures highlight our dedication to providing a responsive and reliable care alarm service. We understand that in an emergency, every second counts, which is why we strive to ensure fast response times and seamless support for our users.
We remain focused on improving our service, reaching more people, and maintaining the high standards that our customers rely on. Nottingham On Call is here to help—day and night.
If you or a loved one could benefit from our services, get in touch with our team today to learn more about how Nottingham On Call can provide safety and peace of mind when it matters most.