We've made great progress on switching customers with analogue care alarms to digital. We've now got until March to get everyone switched, which means we're back to business as usual. Find out more by clicking here
If you would like to find out more about the Nottingham on Call service, what equipment may work for you and what level of support you may require, please contact our advisors using one of the below contact details:
Phone number: 0115 746 9101*
This phone number and email address are monitored from Monday to Friday (excluding bank holidays), between the hours of 8.30am and 5pm. Leave a message and we will get back to you as soon as possible.
*Please note that we are currently experiencing issues with our telephone number, which we're working hard to resolve. If you phone and your call isn't answered by one of our operators, please don't leave an answer phone message. Instead, please email us using the address below or complete the short online contact form. Thank you.
Email: atservice@nottinghamcity.gov.uk
For social care and health professionals working with citizens and wanting support for them please use our on-line referral system to provide details of the citizen, their risks and issues, support network and other relevant information to help get the right package / service set up to meet their needs. If not currently registered on the referral system please email atservice@nottinghamcity.gov.uk for details.
NB. Please see the section of the website For Individuals / Areas we Cover – prior to contacting us / making a referral to avoid seeking a service in areas we do not provide a service. Thank You.
If you’re already a customer and you’d like to speak to a member of the team about a non-urgent enquiry, please speak to a member of the team on:
Phone number: 0115 746 9777
Email: housingoncall@nottinghamcity.gov.uk
The phone number (0115 746 9777) is operational 24/7. If it is not answered, it will be because we are dealing with emergency calls, so please try again.
The office hours phone number (0115 746 9101) and the atservice@nottinghamcity.gov.uk email address are monitored from Monday to Friday (excluding bank holidays), between the hours of 8.30am and 5pm. Leave a message and we will get back to you as soon as possible
For urgent calls, if your personal care alarm is unavailable for whatever reason, please also call: 0115 746 9777
To talk to our team about a potential upgrade, or to review what equipment you need, please call the team on: 0115 746 9101
There maybe answers to any questions you may have, available within our new FAQ's.
0115 746 9101
Harvey Road Bilborough Nottingham NG8 3BB
atservice@nottinghamcity.gov.uk
