Nottingham on Call (NOC) has again been accredited for its quality of service by the TSA.
The TSA is the representative body for technology enabled care (TEC) services. It works on behalf of a range of organisations which provide telecare and telehealth services. Its job is to set out a nationally recognised quality standards framework. All organisations like Nottingham on Call are expected to make sure their service meets or exceeds the standards set out in this framework.
Each year NOC has an independent external audit of its operations. The Nottinghamshire-based service has again been successful in being awarded its accreditation. This year, the TSA said in its report: ‘this is a great achievement and a reflection of the great work that your team are doing, to deliver a high quality service’.
The audit report went on to confirm that ‘the Nottingham on Call service demonstrated that it provides a safe service to its users; that performance is well managed; and that there is a proactive approach to current and future service provision’.
The auditor highlighted three areas of good practice in which the team could be particularly proud. These include:
- regular checks on (including visits to) customers experiencing long ambulance waits
- process for checking customer information
- approach to welfare of staff.
They also praised Nottingham on Call’s development of new services, such as the ‘safer walking pathway’, its approach to partnership working and the quality of call handling.
Antony Dixon of Nottingham on Call, said: “We are justifiably proud of this achievement and are committed to continuously improving both the quality and range of services that we are able to offer to our customers. Our team works incredibly hard and this result is a real testament to their dedication and commitment.”