Calls top more than 61,000 in May and June
Despite the UK lockdown in May and June, Nottingham on Call’s fantastic contact centre team has handled over 61,000 alarm activations! And they’ve answered nearly every call within 60 seconds!
Both months saw incredibly high call* volumes, with May taking 30,000 calls and June seeing even more at 31,000.
Nottingham on Call works to a national target set by the Telecare Services Association This states that 97.5% of calls must be handled within 60 seconds. It is always our aim to meet or exceed this figure.
Amazingly, despite the huge number of calls and the added pressure from COVID-19 working practises, we answered 99.32% of calls in less than 60 seconds in May and 98.7% in June.
A winning team!
Antony Dixon, Head of Nottingham on Call, said: “It is always our aim to deliver the best possible service to our customers at all times. Our response to alarm calls is of course a critical service and has been operating at full capacity throughout the UK lockdown.
“I have been so proud of every member of the team at NOC during such a difficult time. Like all our key workers, they have all put their personal concerns and worries aside to ensure this service has been uninterrupted.
“Our May call handling response was the third best month we’ve ever had. That was achieved in truly difficult circumstances.
“I can’t praise the team enough for their commitment to our customers and for always pushing the boundaries of what is possible. We have heard from a number of our customers telling us how much they appreciate the care shown by the NOC team.”
What our customers say
Here’s just some of the lovely comments we have had from our customers over the past few months:
Freda Walker, said: “Having been on my own for 9 years this is the best device, instant ON CALL for myself and peace of mind for my family.”
Family member, Avril Reid, said: “Really good service. My mum has it and it is peace of mind for her and me.”
Gail Maxfield said: “Best thing an old person can invest in!”
Mable Godfrey added: “if they don’t hear from you for a certain time day they will phone you to see if you are ok. So when your family can’t get, you know someone is always there for you.”
You can find lots more about Nottingham on Call and our support packages by clicking here.
*a call refers to the moment a NOC customer presses their alarm for assistance.